Frequently Asked Questions (FAQ)

1. What is TJ’s Exclusives Bouquets?

TJ’s Exclusives Bouquets is a premium floral service specializing in unique, custom-designed bouquets for all occasions. Whether you're celebrating a birthday, anniversary, or simply want to brighten someone's day, we create beautiful, personalized arrangements with the most beautiful flower bouquet available.

2. Where is TJ’s Exclusives Bouquets located?

We are located in Conway, SC. Please keep our location in mind when planning for shipping and delivery.

Ordering Information

3. How far in advance do I need to place an order?

For all bouquet orders, we recommend placing your order at least **5 days in advance** to ensure availability and the freshest flowers. This allows us to prepare your custom bouquet with care.

4. What if I need my order to be shipped?

If you need your bouquet shipped to a different location, please place your order at least **2 weeks in advance** to ensure it arrives on time. This extended lead time accounts for shipping and handling and helps us accommodate any special requests or seasonal variations in flower availability.

5. Can I request a custom bouquet?

Yes, we specialize in creating custom bouquets! When placing your order, you can provide details such as preferred flowers, color schemes, or themes, and our florists will design a bouquet that perfectly matches your vision.

Shipping and Delivery

6. Do you offer delivery services?

Yes, we offer local delivery for orders in Conway, North/Myrtle Beach, Socastee, and Georgetown. Delivery fees may apply based on the distance from our location.($3.5/mile)

7. Do you ship bouquets outside your location?

Yes, we do offer shipping services for bouquets to other regions! However, we recommend ordering at least **2 weeks in advance** for shipping to ensure timely arrival and to account for potential delays. Be mindful of shipping times, especially for floral arrangements, which require careful handling.

8. Can I track my shipment?

Yes! Once your bouquet has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery. Please allow up to 24 hours for tracking details to become available.

9. Are there any restrictions on where you can ship flowers?

While we do our best to ship bouquets nationwide, there may be some locations where flowers cannot be shipped due to weather conditions or local regulations. If you are unsure whether we can deliver to your location, please contact our customer service team before placing your order.

Returns, Exchanges, and Cancellations

10. What is your return policy?

We unfortunately cannot accept returns or exchanges once the bouquet has been delivered. If there is an issue with your order, such as incorrect flowers, please contact us within 24 hours of delivery, and we will work to resolve the situation.

11. Can I cancel or modify my order after placing it?

If you need to cancel or modify your order, please contact us as soon as possible. Orders can be changed or canceled up to 48 hours before the scheduled delivery date. After that time, changes may not be possible due to preparation and shipping logistics.

Payment and Account Information

12. How do I pay for my order?

We accept a variety of payment methods, including [credit cards, PayPal, etc.]. You will be prompted to choose your payment method during the checkout process.

13. Do I need an account to place an order?

No, you do not need an account to place an order. You can check out as a guest. However, creating an account allows you to save your payment details for future orders, track your order history, and receive special offers.

14. Is my payment information secure?

Yes! We use secure payment gateways to ensure that your information is encrypted and processed safely. Your privacy is important to us, and we take all necessary steps to protect your data.

Additional Questions

15. Can I include a personalized message with my bouquet?

Yes! We offer a variety of greeting card options to accompany your bouquet. You can add a personalized message during the checkout process, and we'll make sure it’s included with your delivery.

16. How do I stay updated on new bouquets and promotions?

Sign up for our newsletter to receive the latest updates, new bouquet designs, and special promotions. You can also follow us on Instagram @tjexclusives for exclusive offers and sneak peeks.

Please Contact Us…

If you have any further questions or need assistance with your order, don’t hesitate to reach out.We're here to help and ensure that you get the perfect bouquet for any occasion!